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Delivery Only . 8am to 11pm

7238080

Delivery Only . 8am to 11pm

7238080

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Privacy Policy

Who we are

We are the “Mix Grill”, an online food delivery services accessible via our website at https://mixgrill.mv. We are registered as business activity under FALIM Group Private Limited.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and Delivery

Delivery address: we’ll ask you to enter this so we can, for instance, estimate Delivery before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, delivery address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and delivery addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and order managing staff can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and delivery information.
  • Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We do not share your information with third parties other than the information you provided directly to online payment services such as Bank of Maldives that we might use to enable customers to pay us online.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Updated: 26 September 2023

About Us
Terms and Conditions
Delivery Policy
Returns and Refunds Policy
Privacy Policy

Registration BP45412023
info@mixgrill.mv

© 2023 Mix Grill. All Rights Reserved.